Frequently Asked Questions
Everything you need to know about shopping with Chester & Co.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
Are your materials ethically sourced?
At Chester & Co., we prioritize sustainability. 90% of our collection is made from organic cotton, recycled polyester, or ethically sourced wool from certified fair-trade suppliers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna.
Can I track my package after it ships?
Yes. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.